— Frequently Asked Questions —
Everything you need to know about the NDIS, our services, and getting started with Alfalah Care in Hobart and Tasmania.
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The National Disability Insurance Scheme (NDIS) is an Australian Government initiative that funds disability supports for eligible participants. It helps people with permanent and significant disability gain access to services such as daily living support, transport, community access and more, so they can live more independently.
You may be eligible if you are under 65, live in Australia, and have a permanent disability that significantly affects your ability to take part in everyday activities. Our team can help you understand the eligibility criteria and guide you through the access request process.
Yes. Alfalah Care is fully registered with the NDIS Quality and Safeguards Commission, with provider number 4-KDW22DP. We meet all NDIS Practice Standards and are committed to delivering safe, high quality support across Hobart and Tasmania.
We primarily service Hobart and the greater Hobart region, including Sandy Bay, Glenorchy, Moonah, Kingston, Clarence, Bellerive, New Town, Battery Point and surrounding suburbs. Call us on 0410 079 494 to confirm your area.
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We offer meal support, home cleaning, assistive technology, transport, home maintenance, gardening, support coordination, social and community groups, household tasks support, community engagement and innovative community participation.
Absolutely. Many of our participants use several services together, such as combining transport support with meal preparation and community access. We coordinate everything so you get one consistent, reliable experience.
Yes. Our Support Coordinators in Hobart work alongside you to understand your NDIS plan, connect you with the right services, and help you achieve your goals with confidence and clarity.
Every Alfalah Care support worker holds a current NDIS Worker Screening Check and receives ongoing training in disability support best practices. Your safety and wellbeing is always our priority.
Yes, where possible. We take the time to understand your personality, goals and preferences so we can match you with a support worker who is genuinely the right fit for you.
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We work with all NDIS plan types including NDIA managed, plan managed and self managed. Whatever your plan type, our team will make the process as simple as possible for you.
All our services are priced in line with the NDIS Price Guide and Support Catalogue. There are no hidden fees. If you are unsure what your plan covers, our team can review your funding categories with you.
Yes. Our team, including our Support Coordinators, can walk you through your plan, explain your funding categories, and help you understand exactly what supports you are entitled to access.
We can help you prepare for your plan review by tracking your progress against your goals and gathering the information the NDIA needs. Reach out to us ahead of your review date so we can support you through the process.
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Simply call us on 0410 079 494, email us at support@alfalahcare.com.au, or complete our online enquiry form. Our team will respond within one business day to discuss your needs and arrange the right supports.
In most cases we can have your service agreement signed and support commencing within days of your first contact. We work at your pace, there is no pressure and no minimum commitment required.
No. You can contact us at any stage, whether you are new to the NDIS, waiting for your plan to be approved, or already have an active plan. We are happy to talk through your options at any point.
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Absolutely. Alfalah Care welcomes participants from all backgrounds and cultural communities across Tasmania. We are committed to delivering culturally sensitive, respectful support to every person we work with.
Yes. Support coordinators, plan managers, allied health professionals and family members are all welcome to make a referral on behalf of a participant. Please use our Client Referral Form or call us on 0410 079 494.
Choose whichever way works best for you. Our Hobart team responds to all enquiries within one business day.
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Send us your question and we will respond within one business day.
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Fill in our online form and tell us exactly what you need help with.
Our Hobart team is ready to help you access the right NDIS support, tailored to your goals and your plan.
